Introduction to V3 ITIL® Overview Pocket Guide

Posted: 02/01/2013 14:02:17 by Global Administrator

This handy, pocket-sized book describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL V3. It also offers a process cross-reference and information on qualifications and ITIL-related standards - an ideal companion to the ITIL Service Lifecycle (download).

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