ITIL® stands for the IT Infrastructure Library® and was originally developed by the UK Government. It has become the most widely accepted framework for implementing best practice IT Service Management (ITSM) leading to its adoption in many organisations in the UK and overseas
ITIL® is intended to assist organisations in optimising their own IT service management practices. Worldwide, ITIL® is the most widely used best practice for IT Service Management.
ITIL® is a top-down, business driven approach to the management of IT Services that specifically addresses the strategic business value generated by the IT organisation and the delivery of high quality IT services. ITIL® is designed to focus on the people, processes and technology issues that IT organisations face.
ITIL® is aimed at:
- IT Service Providers
- IT Directors and Managers
- Chief Information Officers
It will also inform:
- Business managers
- Customers and end-users involved in building good relationships with their IT service providers plus any organisation that depends on IT Services.
The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT Service Management in the world. ITIL® is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM). ITIL® is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools. The original version of ITIL® was developed at the same time as, and in alignment with BS 15000, the former UK standard for IT Service Management. BS15000 was fast-tracked in 2005 to become ISO/IEC 20000, the first international standard in ITSM.
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. The Swirl logo™ is a Trade Mark of the Office of Government Commerce.