The TGM Team

 
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Trevor Murray

Trevor is an ITIL® Expert as well as a member of the Institute of Leadership and Management and the Institute of Directors. He is Director of Education with operational responsibilities for delivering a full Service Management training portfolio to clients worldwide. When training, he regularly achieves above national rates for student passes. Prior to entering the education arena full time he was head of a user support team that assisted and trained 5000+ end users and was involved with Service Desk, Incident, Problem, Change, Configuration, Release, Availability and Capacity Management on a day-to-day basis.

He has over 25 years experience in IT with the last 12 years being dedicated to ITIL. He has worked for many companies and governments worldwide and delivered training and consultancy in over 27 different countries. Prior to this he had a full and successful RAF career during which he gained wide experience and skills in the management, technical and planning needed to maintain and operate large fleets of aircraft.

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George Kinnear

George is an ITIL® training and implementation Consultant carrying out short term benchmarking and implementation projects. Including Designing and implementing IT Financial processes, and facilitating (e.g. for a New Zealand Power company), the full implementation of all ITSM processes. He has acted as an interim change manager and implemented two IT Service Desks, one of which was a virtual desk. Benchmarking contracts include South Wales Police Authority.

In addition George has a leading role in the development of innovative ‘Beyond ITIL®’ and practitioner training and development programmes.

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Neil Wilson

Neil is a Senior Consultant with The Grey Matters Education specialising in IT Service Management (ITIL).

He has over 27 years experience in the IT industry and has undertaken a range of high profile roles during this time. Since 1991 he has spent most of his career focused on ITIL (IT Infrastructure Library), first as a practitioner in the UK government sector, and later as an accredited trainer and consultant. He is a well established and respected member of the Service Management community and actively participates in the development and promotion of best practice in his chosen field. He is also a senior examiner for the Information Systems Examining Board (ISEB) and a member of the APMG ITIL V3 International Examining Panel.

In the past 12 years Neil has delivered training courses/seminars and provided consultancy to organisations across the UK, Europe, Asia, USA, Canada and The Caribbean.

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Dan Breston

Dan is a Senior IT professional with 20+ years experience in EU and US primarily with financial organisations. He has expertise in IT Production and Service Management using ITIL® or ISO 2000/IEC 20000 best practices and is recognised for organisation, client and vendor management with excellent communication dexterity. Main ability to reconcile client needs with IT abilities to form a cost effective and efficient partnership supported by viable Service Level Agreements (SLAs).

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Adrian Brown

Adrian Brown is an exceptionally experienced, award winning Trainer in IT Service Management. His valuable knowledge acquired as a Senior Lecturer and Consultant for a major Service Management company has been of great benefit to a vast range of organisations that were undergoing significant change.

Adrian has consistently achieved high levels of delegate satisfaction along with above average pass rates at all levels of the qualification structure. He is incredibly proud to have taught the IT Service Support and IT Service Delivery courses in 2003 which successfully lead to one candidate achieving the highest ever score in the ITIL Manager exams.

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Ken Goff

Ken has built his career in the IT industry over the past 30 years, where he was an experienced Senior Manager (Sub-Director), as well as an ex-Director (Vice-Chairman) of the IT Service Management Forum (itSMF).

Ken has a wealth of knowledge and a proven track record in all aspects of IT Service Management having operated at every level up to Board of Directors.

 

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