Course Calendar

ITIL® Version 3 Courses

Course Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 2013
Overview
Foundation 13–15
21–23
28–1
12–14
27–29
16–18
16–18
17–19
14–16
22–24
18–20
18–20
26–28
17–19
23–25
3–5
3–5
11–13
16–18
13–15
11–13
Service Design 20–22
27–29
26–28
26–28
8–10
21–23
25–27
25–27
3–5
Service Operation 27–29
26–28
16–18
16–18
28–30
29–31
2–4
2–4
11–13
Service Strategy 13–15
12–14
19–21
14–16
21–23
18–20
10–12
9–11
Service Transition 20–22
26–28
10–12
21–23
12–14
25–27
18–20
Continual Service Improvement 13–15
27–29
16–18
30–2
28–30
26–28
2–4
10–12
25–27
12–14
Operational Support & Analysis 5–9
16–20
30–4
14–18
21–25
11–15
2–6
23–27
20–24
17–21
24–28
5–9
15–19
12–16
10–14
Planning, Protection and Optimization 16–20
14–18
18–22
18–22
25–29
23–27
30–3
17–21
5–9
26–30
Release, Control & Validation 12–16
19–23
19–23
21–25
21–25
18–22
2–6
9–13
20–24
20–24
10–14
22–26
3–7
17–21
Service Offerings and Agreements 19–23
26–30
26–30
28–1
11–15
9–13
16–20
3–7
24–27
19–23
Managing Across the Lifecycle 12–16
19–23
28–1
11–15
16–20
10–14
10–14
19–23
ITIL® V3 Specialist - SDIM 27–29
22–24
3–5
25–27
6–8
ITIL® V3 Specialist - Change 17–19
26–28
31–2
16–18
11–13
ITIL® V3 Specialist - Problem 24–26
19–21
7–9
23–25
4–6
ITIL® V3 Specialist - SLM 13–15
15–17
10–12
18–20
27–29
ITIL® V3 - BRM

ISO/IEC 20000 Courses

Course Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 2013
ISO/IEC 20000 Practitioner 13–15
15–17
2–6
10–12
11–13
13–15
ISO/IEC 20000 Auditors 19–20
21–22
16–17
24–25
19–20

CobiT Courses

Course Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 2013
CobiT Foundation 22–23
24–25
19–20
27–28
22–23

Prince2 Courses

Course Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 2013
Management Briefing
OVERVIEW
ENTRY LEVEL FOUNDATION
Foundation Plus 27–29
19–21
16–18
14–16
11–13
18–20
2–4
6–8
10–12
8–10
5–7
26–28
3–5
Practitioner 27–2
19–23
16–20
14–18
11–15
18–22
6–10
10–14
8–12
5–9
26–30
3–7
FOUNDATION TO PRACTIONER UPGRADE 9
1
22
19
17
14
21
5
9
13
11
8
29
6
RE-REGISTRATION 28–29
17–18
31–1

Other ITIL Courses

Course Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 2013
Service Support Desk – Skills and Techniques
Implementing Change Management – The ITIL® Model
Implementing Service Level Agreements

Other Courses

Course Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 2013
Six Sigma Green Belt Workshop
Customer Perception Management Scorecards
Business Performance Management Scorecards

Business Analysis Courses

Course Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 2013
Business Analysis Essentials 5–7
16–18
14–16
11–13
2–4
6–8
3–5
1–3
5–7
3–5

Business Skills Courses

Course Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 2013
Effective Goal Achievement 1
1
21
Effective Business Writing 22
15
26
Effective Service Skills
Effective Presentation Skills 12–13
26–27
7–8

ITIL® is a Registered Trade Mark of the Cabinet Office.
IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office.
PRINCE2® is a Registered Trade Mark of the Cabinet Office. These courses are run in partnership with WWP Training.
The Swirl logoTM is a Trade Mark of the Cabinet Office.