• Education
  • ITIL® V3 Courses
    • V3 Overview
    • V3 Foundation
    • V3 Intermediates - Lifecycle Stream
      • Continual Service Improvement
      • Service Design
      • Service Operation
      • Service Strategy
      • Service Transition
    • V3 Intermediates - Capability stream
      • Operational Support and Analysis
      • Planning Protection and Optimisation
      • Release Control and Validation
      • Service Offerings and Agreements
    • V3 Managing Across The Lifecycle (MALC)
    • V3 Specialists
      • Business Relationship Management
      • Change Management
      • Problem Management
      • Service Desk and Incident Management
      • Service Level Management
  • ISO/IEC 20000 Courses
    • ISO/IEC 20000 Practitioners
    • ISO/IEC 20000 Auditors
  • CobiT Courses
    • CobiT Foundation
  • Prince2 Courses
    • Management Briefing
    • Prince Overview
    • Entry Level Foundation
    • Foundation Plus 2009
    • Practitioner 2009
    • Foundation to Practitioner Upgrade
    • Re-Registration
  • Business Analysis Courses
    • Business Analysis Essentials
  • Other ITIL Courses
    • Service Support Desk – Skills and Techniques
    • Implementing Change Management – The ITIL® Model
    • Implementing Service Level Agreements
  • Business Skills Courses
    • Effective Service Skills
    • Effective Presentation Skills
    • Effective Goal Achievement
    • Effective Business Writing
  • Other Courses
    • Six Sigma Green Belt Public Workshop
    • Business Performance Management Scorecards
    • Customer Perception Management Scorecards
• Recruitment
  • Vacancy List
  • Client Information
  • Candidate Information
  • Management Assignment
  • Technical Assignment
  • Consultancy Assignment
• Consultancy
• Publications
• Assessments

The topics covered within each of the V3 ITIL® Intermediate Courses are as follows:

LIFECYCLE

Service Strategy:
Demand Management / Strategy Management / Portfolio Management /IT Financial Management

Service Design:
Service Catalogue Management / Service Level Management / Capacity Management / Availability Management / IT Service Continuity Management / Information Security Management / Supplier Management

Service Transition:
Transition Planning & Support / Change Management / Service Asset & Configuration Management / Release & Deployment Management / Service Validation and Testing / Evaluation / Knowledge Management

Service Operation:
Event Management / Incident Management / Request Management / Problem Management / Access Management / Operation Management

Continual Service Improvement:
Measurement / Reporting Improvement

CAPABILITY
 
Operational Support & Analysis:
Event Management / Incident Management / Request Fulfilment / Problem Management / Access Management / Service Desk / Technical Management / IT Operations Management / Application Management

Planning, Protection & Optimization:
Capacity Management / Availability Management / Continuity Management / Security Management / Demand Management / Risk Management

Release Control & Validation:
Change / Release & Deployment / Validation & Testing / Service Asset & Configuration Management /  Knowledge Request / Service Evaluation

Service Offerings & Agreements:
Service Portfolio Management / Service Level Management / Service Catalogue / Demand Management / Supplier Management / Financial Management

For details of the ITIL® V3 Course and Credit Structure click here.