Course Calendar

ITIL® Version 3 Courses

Course Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 2011
Feb
Overview 19
7
14
4
23
17
8
29
19
10
Foundation 16–18
7–9
20–22
20–22
11–13
18–20
18–20
1–3
22–24
22–24
29–1
13–15
13–15
3–5
10–12
24–26
24–26
13–15
21–23
28–30
26–28
26–28
2–4
14–16
16–18
16–18
7–9
14–16
Foundation Bridge 26
21
8
24
Managers Bridge 22–26
26–30
10–14
24–28
5–9
26–30
16–20
13–17
4–8
8–12
15–19
Service Design 6–9
6–9
14–17
15–18
16–19
17–20
5–8
18–21
7–10
20–23
Service Operation 8–11
13–16
4–7
8–11
12–15
10–13
13–16
12–15
15–18
14–17
Service Strategy 26–29
4–7
28–1
6–9
7–10
21–24
1–4
2–5
Service Transition 15–18
17–20
25–28
19–22
20–23
7–10
20–23
22–25
23–26
Continual Service Improvement 29–1
27–30
1–4
1–4
2–5
3–6
4–7
19–22
6–8
7–10
Operational Support & Analysis 22–26
12–16
17–21
24–28
5–9
12–16
26–30
6–10
27–1
27–1
15–19
29–3
Planning, Protection and Optimization 10–14
10–15
5–9
5–9
6–10
13–17
1–5
8–12
Release, Control & Validation 12–16
19–23
10–14
7–11
14–18
26–30
9–13
9–13
4–8
11–15
18–22
29–3
13–17
Service Offerings and Agreements 15–19
19–23
24–28
7–11
21–25
26–30
23–27
6–10
27–1
25–29
8–12
22–26
Managing Across the Lifecycle 19–23
10–14
19–23
19–23
20–24
18–22
22–26

ITIL® Version 2 Courses

Course Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 2011
Feb
Overview
Foundation 20–22
25–27
Service Delivery 12–16
14–18
Service Support 22–26
10–14
Revision Day 23
26–27
23
Change Management 17–19
6–8
19–21
Problem Management 5–7
1–3
9–11
14–16
7–9
Configuration Management 1–3
7–9
23–25
31–2
14–16
Service Desk & Incident Management 7–9
4–6
3–5
2–4
Service Level Management 18–20
14–16
7–9
30–2
Release and Control 7–11
20–24
6–10

PRINCE2® Courses

Course Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 2011
Feb
Management Briefing
OVERVIEW
ENTRY LEVEL FOUNDATION
Foundation Plus 15–17
12–14
17–19
14–16
5–7
12–14
16–18
6–8
13–15
11–13
8–10
15–17
6–8
Practitioner 8–11
15–18
12–15
10–13
17–20
14–17
5–8
12–15
16–19
6–9
13–16
11–14
15–18
6–9
FOUNDATION TO PRACTIONER UPGRADE
RE-REGISTRATION

Other ITIL® courses

Course Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 2011
Feb
Service Support Desk – Skills and Techniques
Implementing Change Management – The ITIL® Model
Implementing Service Level Agreements

Other Methodologies

Course Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 2011
Feb
ISO20k Foundation 20–22
13–15
26–28
ISO/IEC 20000 Consultants 13–15
8–10
17–19
12–14
30–2
ISO/IEC 20000 Auditors 29–31
19–21
30–2
6–8
8–10
Six Sigma Green Belt Workshop
Lean Six Sigma Green Belt Course
Six Sigma Black Belt
Customer Perception Management Scorecards
Business Performance Management Scorecards
CobiT Foundation 17–18
11–12
Six Sigma/ITIL Intro
The Grey Matters, Orpington House, The Phygtle, Chalfont St Peter, Bucks SL9 0JT UK Tel: +44(0)1494 876502 , Fax: +44(0)1494 876512 , Co Reg 04930266, VAT 646 0730 45