Founded in 1996 as a specialist ITIL® Recruitment Agency, we have developed our business into being a provider of comprehensive ITIL® Human Resource Services and Information to multi-national Blue Chip companies. We have deliberately maintained a focus on the niche area of ITIL® so that our in-depth knowledge and understanding ensures that we provide a high quality service to wide ranging organisations.

We have also been determined to offer added value through the provision of integrated services and support products to companies who are committed to ITIL® standards or are planning to introduce ITIL® methodology into their own organisation.

Below are some examples of our pool of experts we are able to call upon for our Training and Consultancy assignments.

Trevor Murray

Trevor is a member of the Institute of Leadership and Management, and a Director of Education with operational responsibilities for delivering a full Service Management training portfolio to clients worldwide. He regularly achieves above national rates for student passes (I trained the student of the year 2000). Prior to entering the education arena full time I was head of a user support team that assisted and trained 2000+ end users. I was involved with Incident, Problem, Change, Configuration, Release, Availability and Capacity Management on a day-to-day basis.

I also have experience as a freelance IT trainer. This is all underpinned by a full career with the RAF during which I gained wide experience and skills in the management, technical and planning needed to maintain and operate large fleets of aircraft. My last 15 years have been spent developing my skills in IT ranging from PC’s and Distributed Systems to Mainframes.

Christopher Bradbrook-Armit

Chris has worked in the IT industry for almost three decades, during which time he has worked within the private and public sectors. He qualified early as an ITIL Manager, holding certificate number 164. Inspired by the ITIL concept he wrote the very first HMSO approved book to accompany ITIL version 1 material, namely The ITIL Revision and Examination Aid. He later went onto to produce a similar book for ITIL version 2, having been involved in reviewing the core materials prior to being published. Chris established The Grey Matters as the very first ITIL Specialist Recruitment Company in the world.

Chris and Trevor Murray have brought together a network of mature, sound and proven ITIL specialists; the crème de la crème of the industry and today The Grey Matters is highly respected as one of the very best ITIL services companies in the world.

George Kinnear

George is as an ITIL® training and implementation Consultant carrying out short term benchmarking and implementation projects. Including Designing and implementing IT Financial processes, and facilitating (e.g. for a New Zealand Power company), the full implementation of all ITSM processes. He has acted as an interim change manager and implemented two IT Service Desks, one of which was a virtual desk. Benchmarking contracts include South Wales Police Authority.

In addition George has a leading role in the development of innovative ‘Beyond ITIL®’ and practitioner training and development programmes.

Dan Breston

Dan is a Senior IT professional with 20+ years experience in EU and US primarily with financial organisations. He has expertise in IT Production and Service Management using ITIL® or ISO/IEC 20000 best practices and is recognised for organisation, client and vendor management with excellent communication dexterity. Main ability to reconcile client needs with IT abilities to form a cost effective and efficient partnership supported by viable Service Level Agreements (SLAs).

Adrian Brown

Adrian Brown is an exceptionally experienced, award winning Trainer in IT Service Management. His valuable knowledge acquired as a Senior Lecturer and Consultant for a major Service Management company has been of great benefit to a vast range of organisations that were undergoing significant change.

Adrian has consistently achieved high levels of delegate satisfaction along with above average pass rates at all levels of the qualification structure. He is incredibly proud to have taught the IT Service Support and IT Service Delivery courses in 2003 which successfully lead to one candidate achieving the highest ever score in the ITIL Manager exams.

Liz Gallacher

Liz is an experienced Service Management Consultant and Trainer, with 19 years Service Management experience, both as a practitioner, and a Consultant.

She achieved Distinction in the ITIL® Managers Examination, placing her in the top 5% of candidates. She also scored 89% in the ISO/IEC20000 Consultancy qualification.

Tony Gannon

Tony has worked in a variety of Industry sectors and organisations and consulted to organisations all over the world. He is a commercially aware, enthusiastic and very experienced IS Manager with over 20 years experience of Delivering, Implementing, Lecturing or Consulting in IT Service Management practices based around the IT Infrastructure Library (ITIL®).

Tony has a proven track record of achievement in mentoring and motivating teams and individuals to embrace best practice and supports this with a fundamental understanding of how to embed cultural change into an organisation.

Ken Goff

Ken has built his career has in the IT industry over the past 30 years, where he was an experienced Senior Manager (Sub-Director), as well as an ex-Director (Vice-Chairman) of the IT Service Management Forum (itSMF).

Ken has a wealth of knowledge and a proven track record in all aspects of IT Service Management having operated at every level up to Board of Directors.

Sue Southern

Sue Southern is an independent Business and IT Service Management Consultant and Trainer. She has earned a reputation for professionalism over 25 years by meeting objectives and delivering high standards.

Sue is ITIL® qualified to Manager’s Certificate level and has actively used this knowledge for ten years to implement ITIL processes that deliver improved customer service, management capability and operational excellence. More recently, customers have requested her assistance to achieve the ISO/IEC 20000 International Standard for IT Service Management, including the SunTone® Certification Programme (from Sun Microsystems based on ITIL®).

Marek Ujma

Marek Ujma is a highly competent and experienced IT and Management Practitioner/Consultant/Trainer. He has worked in most areas of IT and its management in a career that spans more than 30 years. He has specialised in IT Service Management (ITSM) best practice for the last 15 or so years. Marek prides himself on producing effective solutions for his clients balancing quality, cost, culture and timely delivery. He has a keen sense of humour and this reflects itself in his work always striving to make it fun both for himself and those around him.

He holds the ITIL Manager’s Certificate in Service Management (passed with distinction) and is an ISEB qualified ITIL/ISO 20000 trainer. He has completed many projects for major private and public sector organisations focused on improving service and processes. He has substantial experience in process design, development and implementation for ITSM and associated disciplines.

Bill Walker

His experience covers over 30 years of engineering management within the UK Ministry of Defence specialising in telecommunications, computer and information systems. Bill’s early career included Bill fulfilling the role of Engineering Authority for a range of information systems including the UK’s military satellite communications system and world-wide secure and insecure messaging and other information systems. Bill was the principal manager of a 100-strong team of in-house consultants, providing expertise in the application of in-service management disciplines across the entire portfolio of Royal Air Force ground electronics systems.

More recently, Bill was a principal manager overseeing the roll-out and in-service management of large logistics information systems supporting Defence front-line operations world-wide. This role included large project and programme management responsibilities, as well as working closely with commercial partners to deliver BS 15000 compliant IT service management of factory to front-line logistics information systems to Defence.