Course details
ITIL® V2 Service Management Foundation
£795.00
3 days
An intensive 3-day course for IT professionals involved in the delivery of business-focused IT services. It is aimed at all personnel who wish to become familiar with Best Practice for IT Service Management, as defined in the OGC IT Infrastructure Library. It also provides participants with an opportunity to gain a recognised entry-level professional qualification in IT Service Management. This certificate is a pre-requisite for further ITSM-related education.
The syllabus for the Certificate is based upon two volumes of the IT Infrastructure Library and covers the areas of Service Delivery and Service Support.
Format
The format of the event is interactive and throughout the course understanding of the material will be assessed through the use of exercises and examination-style questions. At the end of the course, participants will sit a short multiple-choice question leading to the ISEB Foundation Certificate.
Objectives
Attendance on this course will enable participants to:
- Describe the key ITSM processes, roles and responsibilities and the interfaces between them
- Explain the key benefits of an ITSM based approach to Service Management
- Describe some of the practical issues and costs associated with an ITSM implementation
- Prepare to undertake the ISEB examination for the ITSM Foundation Certificate
Forthcoming dates for this course
We don't have any public sessions lined up at the moment, but if you would like The Grey Matters to conduct a private course within your organisation, please contact us for more details.
