Course details
ITIL® V2 Change Management Practitioner
3 days
Forthcoming dates for this course
We don't have any public sessions lined up at the moment, but if you would like The Grey Matters to conduct a private course within your organisation, please contact us for more details.
As a result of attending this 3 day ISEB Practitioner course in Change Management delegates will be able to demonstrate their competence in, and ability to:
- Plan for the implementation of Change Management
- Prioritise and assess the impact, cost, benefit and risk of proposed changes
- Organise the Request For Change (RFC) authorization process
- Prepare for and manage the Change Advisory Board (CAB) meetings
- Manage changes through their lifecycle
- Produce and manage the Forward Schedule of Change (FSC)
- Define and agree change models and standard changes
- Oversee building, testing and implementation of authorized changes
- Co-ordinate the back-out of failed changes
- Be aware of the support tools and techniques available for the implementation of Change Management and be able to indicate how improvements can be made
- Prepare Change Management reports for distribution throughout the organization and monitor and report on the major metrics of the Change process
- Understand the interdependencies between Change Management and other IT and Service Management processes
At the end of the course there is a written assignment and multiple-choice exam.
A pre-requisite of attending this course is to hold the ITIL® Foundation Certificate.
