Course details
ITIL® V2 Configuration Management Practitioner
3 days
Forthcoming dates for this course
We don't have any public sessions lined up at the moment, but if you would like The Grey Matters to conduct a private course within your organisation, please contact us for more details.
As a result of attending this 3 day ISEB Practitioner course in Configuration Management delegates will be able to demonstrate their competence in, and ability to:
- Plan for the implementation of Configuration Management
- Design, implement maintain and manage a Configuration Management Database (CMDB)
- Define and manage Configuration Items (CIs) through their lifecycle
- Define and agree CI types and standard configurations
- Define, document, agree and implement Configuration processes and procedures
- Be aware of the support tools and techniques available for the implementation of Configuration Management and be able to indicate how improvements can be made
- Prepare Configuration Management reports for distribution throughout the organization and monitor and report on the major metrics of the Configuration process
- Understand the interdependencies between Configuration Management and other IT and Service Management processes
At the end of the course there is a written assignment and multiple-choice exam.
A pre-requisite of attending this course is to hold the ITIL® Foundation Certificate.
