Course details

ITIL® V2 Service Level Management Practitioner
£795.00 3 days

As a result of attending this 3 day ISEB Practitioner course in Service Level Management delegates will be able to demonstrate their competence in, and their ability to:

  • Plan for the implementation of Service Level Management
  • Compile and maintain a Service Catalogue
  • Construct a suitable structure and format for Service Level Agreements (SLAs)
  • Identify Service Level Requirements (SLRs)
  • Negotiate and agree SLAs with the Customer and OLAs with the IT providers
  • Monitor, review and report on service performance against SLA and OLA targets
  • Implement and manage Service Improvement Plans (SIPs)
  • Understand the importance of good Customer relationships
  • Evaluate and review SLA s and the process of Service Level Management
  • Understand the interdependencies between Service Level Management and other IT and Service Management processes

At the end of the course there is a written assignment and  multiple-choice exam. 

A pre-requisite of attending this course is to hold the ITIL® Foundation Certificate.

Forthcoming dates for this course

We are running the ITIL® V2 Service Level Management Practitioner on the following dates. You can book your place online in just a few clicks. Or, if you would like The Grey Matters to conduct a private course within your organisation, please contact us for more details.

DatesVenuePrice
18 – 20 May 2010 London EC2A was £795.00, now £595.00 Book now
14 – 16 Jun 2010 Heywood, Manchester was £795.00, now £675.00 Book now
7 – 9 Sep 2010 London EC2A was £795.00, now £595.00 Book now
30 Nov – 2 Dec 2010 London EC2A was £795.00, now £595.00 Book now

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Partners

The Grey Matters, Orpington House, The Phygtle, Chalfont St Peter, Bucks SL9 0JT UK Tel: +44(0)1494 876502 , Fax: +44(0)1494 876512 , Co Reg 04930266, VAT 646 0730 45