Course details
ITIL® Version 3 Overview
£250.00
1 day
This one day course is aimed at all levels of IT professionals, customers and users involved in the provision or receipt of IT services.
The aim of the course will be to give you an overview of the new topics in ITIL® Version 3 as follows:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
It will also help you to understand the main differences between earlier ITIL® versions. Explanation of the ITIL® Version 3 exam structure will be included.
This course is not designed to be a conversion course from ITIL® Version 2 to ITIL® Version 3 and will not lead to the Foundation Certificate in Version 3.
Forthcoming dates for this course
We are running the ITIL® Version 3 Overview on the following dates. You can book your place online in just a few clicks. Or, if you would like The Grey Matters to conduct a private course within your organisation, please contact us for more details.
| Dates | Venue | Price | ||
|---|---|---|---|---|
| 12 Mar 2010 | Heywood, Manchester | £250.00 | Book now | |
| 19 Mar 2010 | Maidenhead | £250.00 | Book now | |
| 7 May 2010 | Heywood, Manchester | £250.00 | Book now | |
| 14 May 2010 | Maidenhead | £250.00 | Book now | |
| 4 Jun 2010 | Heywood, Manchester | £250.00 | Book now | |
| 23 Jul 2010 | Heywood, Manchester | £250.00 | Book now | |
| 17 Sep 2010 | Heywood, Manchester | £250.00 | Book now | |
| 8 Oct 2010 | Heywood, Manchester | £250.00 | Book now | |
| 29 Oct 2010 | Heywood, Manchester | £250.00 | Book now | |
| 19 Nov 2010 | Heywood, Manchester | £250.00 | Book now | |
| 10 Dec 2010 | Heywood, Manchester | £250.00 | Book now | |
