• Education
  • ITIL® V3 Courses
    • V3 Overview
    • V3 Foundation
    • V3 Intermediates - Lifecycle Stream
      • Continual Service Improvement
      • Service Design
      • Service Operation
      • Service Strategy
      • Service Transition
    • V3 Intermediates - Capability stream
      • Operational Support and Analysis
      • Planning Protection and Optimisation
      • Release Control and Validation
      • Service Offerings and Agreements
    • V3 Managing Across The Lifecycle (MALC)
    • V3 Specialists
      • Business Relationship Management
      • Change Management
      • Problem Management
      • Service Desk and Incident Management
      • Service Level Management
  • ISO/IEC 20000 Courses
    • ISO/IEC 20000 Practitioners
    • ISO/IEC 20000 Auditors
  • CobiT Courses
    • CobiT Foundation
  • Prince2 Courses
    • Management Briefing
    • Prince Overview
    • Entry Level Foundation
    • Foundation Plus 2009
    • Practitioner 2009
    • Foundation to Practitioner Upgrade
    • Re-Registration
  • Business Analysis Courses
    • Business Analysis Essentials
  • Other ITIL Courses
    • Service Support Desk – Skills and Techniques
    • Implementing Change Management – The ITIL® Model
    • Implementing Service Level Agreements
  • Business Skills Courses
    • Effective Service Skills
    • Effective Presentation Skills
    • Effective Goal Achievement
    • Effective Business Writing
  • Other ITIL Courses
    • Service Support Desk – Skills and Techniques
    • Implementing Change Management – The ITIL® Model
    • Implementing Service Level Agreements
  • Other Courses
    • Six Sigma Green Belt Public Workshop
    • Business Performance Management Scorecards
    • Customer Perception Management Scorecards
  • Online Courses
    • ITIL® V3 Foundation
• Recruitment
  • Vacancy List
  • Client Information
  • Candidate Information
  • Management Assignment
  • Technical Assignment
  • Consultancy Assignment
• Consultancy
• Publications
• Assessments

This one day course is aimed at all levels of IT professionals, customers and users involved in the provision or receipt of IT services.

The aim of the course will be to give you an overview of the new topics in ITIL®  Version 3 as follows:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

It will also help you to understand the main differences between earlier ITIL® versions. Explanation of the ITIL® Version 3 exam structure will be included.

This course is not designed to be a conversion course from ITIL® Version 2 to ITIL® Version 3 and will not lead to the Foundation Certificate in Version 3.