Course details
Business Performance Management Scorecards
£695.00
0 days
As many as 66 per cent of organizations don't know how to describe, manage, or execute their strategies successfully and research has cited this as one of the main reasons that CEOs fail. Balanced Scorecard users increase the odds of success by delivering tangible results from their strategies. Year on year repetition of those results, however, requires making strategy execution a core competency within their organisations.
The course is constructed from the experience of our consultants in deploying practical business performance solutions, industry research findings and the background of The Balanced Scorecard by Drs Kaplan & Norton (published by Harvard University Press).
There is a mix of briefing sessions plus group exercises to consolidate learning with hands-on practice.
Course objectives
This course will enable you to:
- Articulate the common business performance problems and how the scorecard can help to resolve them.
- Establish an effective structure for business performance management.
Target audience
Those who would benefit from attending this course include:
Senior Business Performance Managers, consultants and project managers who need a practical insight in to how and why to deploy effective scorecards. If you consider yourself, or want to be, a strategic manager then this day will give you an excellent foundation in the key factors.
Duration
One intensive day – 9:00 am to 5:30 pm
Number of delegates
For each delegate to receive personal attention and to encourage participation throughout the day, this course will run with a minimum of 6 and a normal maximum of 12 delegates.
Course content
- Introductions and course objectives
- Business Performance Management
- Common problems and desired results
- Terminology definitions
- What are Balanced Scorecards and why are they used?
- Background, aims and terminology
- Destination statements – 3G scorecards
- Establish the Framework
- Corporate mission and strategy
- What to measure and manage
- Cascading objectives, measures and targets
- Implementation approach
- Rapid deployment through workshops
- Analysis techniques
- Customer perception
- Data population
- Performance Management
- Governance
- Reports, meetings and addressing low performance
- Communication
Scorecard tools Summary and close
What you take from the course
In addition to learning from experienced consultants, delegates will receive a folder of course slides and handouts (on paper).
Refreshments will be provided throughout the day (coffee, tea, water) plus a light lunch, including a selection of vegetarian choices (other dietary requirements can be met)
Forthcoming dates for this course
We don't have any public sessions lined up at the moment, but if you would like The Grey Matters to conduct a private course within your organisation, please contact us for more details.
