Course details
Customer Perception Management Scorecards
£999.00
0 days
Whatever it was that you did to win the contract is no longer enough to keep you there
Customers are the life-blood of business. We put considerable effort and cost in to winning their business. Maintaining a healthy relationship is essential to repeat business. Perception Management is about developing the relationship with customers and goes beyond Service Level Agreements and Reviews. This process will enable senior customer-facing staff to explore new areas and to understand what is required by customers now and whether they are ready to buy more from you.
Implementation objects
This service will provide:
- A new and proactive way of engaging with customers.
- An easy to use Scorecard that will provide a quarterly set of measured results to indicate the quality of the service delivered and the importance rating as perceived by customers.
Target audience
Those who would benefit from attending this course include:
Senior Service Managers, Service Directors and Account Managers. Their customers can also be included in the planning stages with good effect.
Duration
This service can take your organisation from zero to ready-to-go-live in as little as one month. This will depend on the number of people participating and their availability.
Deliverables
At the end of the implementation you will have:
An easy-to-use Scorecard that has been designed and created for your organisation. Sales and Service Management people will be fully briefed on the benefits and trained in the on-going use of the Scorecard with their customers.
What others have said about this Perception Management Scorecard
"The Perception Management Scorecard will be very useful in helping us move forward. The training was interesting an informative and I am confident that it will assist with customer relationships."
Account Manager, IT Managed Service Company.
"Very relevant questions have been captured in the Scorecard."
Service Delivery Manager for a national building company.
"I'm very impressed that our service provider has invested in the Perception Management initiative and I consider it to be an effective way of developing our working relationship."
Senior customer of the company who introduced Perception Management
Price
We will be pleased to discuss your implementation programme and to give you a priced Terms of Reference.
Forthcoming dates for this course
We don't have any public sessions lined up at the moment, but if you would like The Grey Matters to conduct a private course within your organisation, please contact us for more details.
