Course details
ITIL® V2 Release and Control Practitioner
5 days
Forthcoming dates for this course
We don't have any public sessions lined up at the moment, but if you would like The Grey Matters to conduct a private course within your organisation, please contact us for more details.
As a result of attending this 5 day ISEB Practitioner course delegates will be able to demonstrate their competence in, and their ability to:
Understand the key objectives, benefits and scope of Release and Control within an organisation, irrespective of its size or complexity
Define, document, agree and implement processes and procedures for Configuration Management, Change Management and Release Management
Plan for the implementation of Release and Control, and understand the potential costs, benefits and problems associated with its implementation Design, implement, maintain and manage a Configuration Management Database (CMDB)
Define and manage Configuration Items (CIs)
Define and agree CI types and standard configurations
Manage Changes throughout their lifecycle, including:
-Organise the Request For Change (RFC) authorisation process
-Prioritise and assess the impact, cost, benefit and risk of proposed Changes
-Prepare for and co-ordinate the Change Advisory Board (CAB) meetings
-Oversee building, testing and implementation of authorised Changes
-Co-ordinate the back-out of failed Changes
-Produce and manage the Forward Schedule of Change (FSC)
-Define and agree Change models and standard Changes
Produce a Release Policy, clarifying roles and responsibilities
Plan and define specific Releases
Plan and document the design, build and configuration of a Release
Define and agree procedures for Releases in respect of:
-Release acceptance
-Rollout planning
-Communication, preparation and training
-Distribution and installation
Identify and act upon the key issues that may impact the efficiency and effectiveness of Release and Control
Be aware of the support tools and techniques available for the implementation of Release and Control, and be able to indicate how improvements can be made
Define and apply standards and quality criteria for Release and Control
Communicate the benefits of Release and Control within the organisation
Monitor and report on the major KPIs and metrics of Release and Control, and prepare Release and Control reports for distribution throughout the organizatio
Understand the interdependencies between Release and Control and other IT and Service Management processes.
At the end of the course there is a written assignment and multiple-choice exam.
A pre-requisite of attending this course is to hold the ITIL® Foundation Certificate.
