Course details
ITSM/ITIL® V3 Foundation - Online
Online
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Duration: 18 hours of real-time study
Course Availability: 60 days
The self-paced course prepares students to take the ITIL V3 Foundation certification exam (not included) by introducing the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL v3.
The ITIL v3 best practice is composed of five core disciplines:- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs. The course was designed as an ITIL v3 Foundation certification preparation class on IT service management processes, as documented in the IT Infrastructure Library (ITIL), the online training helps individuals and organizations align the planning, development, delivery and support of IT services with business objectives.
The course is delivered via the internet and presents the ITSM processes along with audio lectures and module quizzes.
IT Services Management Best Practices Online v3
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