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      • Operational Support and Analysis
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    • V3 Managing Across The Lifecycle (MALC)
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    • Service Support Desk – Skills and Techniques
    • Implementing Change Management – The ITIL® Model
    • Implementing Service Level Agreements
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The Managing Across the Lifecycle course is compulsory for those wishing to gain the ITIL® Expert qualification and is worth 5 credits.

Objectives

This course will be your final step in achieving the ITIL Expert qualification.

Who should attend?

Delegates are required to have achieved a minimum of 17 credits from any combination of ITIL v3 units OR a combination of v2 Practitioner and v3 units, including an ITIL® Foundation Certificate in IT Service Management or v2 to v3 bridge equivalent.

Professional Qualifications

The course completes the of the ITIL® Capability and Lifecycle qualification programmes, and leads to the ITIL® Expert qualification.

The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.

This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices.

Topics covered :

• Introduction to IT Service Management Business & Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management
• Managerial Functions
• Understanding Organizational Challenges
• Lifecycle Project Assessment
• Understanding Complementary Industry Guidance