Course details
ITIL® V3 Service Capability - Release, Control & Validation (RCV)
£1225.00
5 days
Objectives
- 1. To obtain knowledge on ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL.
- 2. To give practical understanding on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.
- 3. To prepare delegates for the ITIL® Capability examination in Release, Control & Validation.
Who should attend?
The course is suitable for individuals who require a deep understanding of Release, Control & Validation processes and how they may be used to enhance the quality of IT service provision. It offers a natural career development path for practitioner staff who already hold the ISEB/EXIN ITIL® V3 Foundation Certificate.
Delegates will find it helpful if they have at least two years experience in IT service management before taking the course.
It is a prerequisite that delegates hold the ITIL® V3 Foundation Certificate in IT Service Management or the version 2 to version 3 bridge equivalent.
Professional Qualifications
The course forms part of the ITIL® Intermediate qualification programme.
The examination will consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark is 65% or higher.
Successful candidates will be awarded 4 credits towards the ITIL® Expert qualification.
Topics covered :
- Service Management as a Practice.
- Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management.
- Change management as a capability to realise successful service transition.
- Service validation and testing as a capability to assure the integrity and the quality of service transition.
- Service asset and configuration management as a capability to monitor the state of service transition.
- Knowledge management as part of enhancing the on-going management decision support and service delivery capability.
- Service request fulfilment and evaluation to assure meeting committed service level performance.
- Common Service Operation activities related to Release, Control and Validation processes.
- Organizing for Service Operation which describe functions to be performed within Release, Control and Validation processes.
- Release Control and Validation process roles and responsibilities.
- Technology and Implementation Considerations.
- Challenges, Critical Success Factors and risks.
- CSI as a consequence of effective Release, Control and Validation processes.
Forthcoming dates for this course
We are running the ITIL® V3 Service Capability - Release, Control & Validation (RCV) on the following dates. You can book your place online in just a few clicks. Or, if you would like The Grey Matters to conduct a private course within your organisation, please contact us for more details.
| Dates | Venue | Price | ||
|---|---|---|---|---|
| 12 – 16 Apr 2010 | Heywood, Manchester | £1225.00 | Book now | |
| 19 – 23 Apr 2010 | London EC2A | £1225.00 | Book now | |
| 10 – 14 May 2010 | Maidenhead | £1225.00 | Book now | |
| 7 – 11 Jun 2010 | Heywood, Manchester | £1225.00 | Book now | |
| 14 – 18 Jun 2010 | London EC2A | £1225.00 | Book now | |
| 26 – 30 Jul 2010 | Maidenhead | £1225.00 | Book now | |
| 9 – 13 Aug 2010 | Heywood, Manchester | £1225.00 | Book now | |
| 9 – 13 Aug 2010 | London EC2A | £1225.00 | Book now | |
| 4 – 8 Oct 2010 | London EC2A | £1225.00 | Book now | |
| 11 – 15 Oct 2010 | Heywood, Manchester | £1225.00 | Book now | |
| 18 – 22 Oct 2010 | Maidenhead | £1225.00 | Book now | |
| 29 Nov – 3 Dec 2010 | London EC2A | £1225.00 | Book now | |
| 13 – 17 Dec 2010 | Heywood, Manchester | £1225.00 | Book now | |
