Course details
Implementing Change Management – The ITIL® Model
1 day
Forthcoming dates for this course
We don't have any public sessions lined up at the moment, but if you would like The Grey Matters to conduct a private course within your organisation, please contact us for more details.
The ITIL® Change Management model and guidelines enable organisations to manage the total change environment from the minor operational changes right up to the earth-moving strategic projects.
Target audience: IT Managers who have a responsibility for managing changes/change projects.
Topics include:
- An introduction to the ITIL® Service Management guidelines
- The mechanics of change
- Raising changes - IT vs. Business originated
- Managing and co-ordinating minor changes
- Strategic changes - linking into the Boardroom and senior management teams
- Service Improvement planning
- The Change Manager role - the agent for change
- Change assessment ‘boards' - the ‘CAB'
- The ITIL® Change Management model
- Change management implementation
- Setting the scope
- Planning
- The Awareness campaign
- Processes and procedures
- Setting up the CAB
- Change reviews
- Linking Change management with Release management
- Linking Change management with Configuration management
These topics are reinforced by team and individual exercises. There is no exam associated with this course.
