Course details
Implementing Change Management – The ITIL® Model
£500.00
1 day
The ITIL® Change Management model and guidelines enable organisations to manage the total change environment from the minor operational changes right up to the earth-moving strategic projects.
Target audience: IT Managers who have a responsibility for managing changes/change projects.
Topics include:
- An introduction to the ITIL® Service Management guidelines
- The mechanics of change
- Raising changes - IT vs. Business originated
- Managing and co-ordinating minor changes
- Strategic changes - linking into the Boardroom and senior management teams
- Service Improvement planning
- The Change Manager role - the agent for change
- Change assessment ‘boards' - the ‘CAB'
- The ITIL® Change Management model
- Change management implementation
- Setting the scope
- Planning
- The Awareness campaign
- Processes and procedures
- Setting up the CAB
- Change reviews
- Linking Change management with Release management
- Linking Change management with Configuration management
These topics are reinforced by team and individual exercises. There is no exam associated with this course.
Forthcoming dates for this course
We don't have any public sessions lined up at the moment, but if you would like The Grey Matters to conduct a private course within your organisation, please contact us for more details.
