Course details
Implementing Service Level Agreements
£500.00
2 days
Building a negotiated understanding between IT and the business it underpins is the key to establishing, delivering and supporting effective services which support and are valued by the organisation as a whole. Target audience: IT managers who have responsibility for planning, negotiating and managing Service Level Agreements and related underpinning contracts. Topics include:
- An introduction to the ITIL® Service Management guidelines
- Service level management and customer relationship management
- The Service Manager role
- Management ownership
- Building an awareness campaign
- Establishing a Service Catalogue
- Establishing service requirements
- Auditing existing services
- Establishing a Service Improvement plan
- Creating the SLA
- On-going service management
· Supported by group and individual exercises.
There is no exam associated with this course.Forthcoming dates for this course
We don't have any public sessions lined up at the moment, but if you would like The Grey Matters to conduct a private course within your organisation, please contact us for more details.
