Course details
ITIL® V3 Specialist - Service Level Management
3 days
Forthcoming dates for this course
We are running the ITIL® V3 Specialist - Service Level Management on the following dates. You can book your place online in just a few clicks. Or, if you would like The Grey Matters to conduct a private course within your organisation, please contact us for more details.
| Dates | Venue | Price | ||
|---|---|---|---|---|
| 13 – 15 Mar 2012 | London (West One) | £795.00 | Book now | |
| 15 – 17 May 2012 | London (West One) | £795.00 | Book now | |
| 10 – 12 Jul 2012 | London (West One) | £795.00 | Book now | |
| 18 – 20 Sep 2012 | London (West One) | £795.00 | Book now | |
| 27 – 29 Nov 2012 | London (West One) | £795.00 | Book now | |
The Specialist Qualification in Service Level Management provides candidates with an understanding of the principles of, and practical experience, of using industry best practice involved in the compilation of a Service Catalogue, identification of service level requirements, construction of Service Level Agreements following negotiation with the customers, reviewing of service performance and implementing and managing service improvement plans or programmes.
The qualification is aimed at those working or preparing to work in a Service Level Management role and/or within a Service Level Management process whether at a technical, operational, supervisory or managerial level. It may also be of interest to Project Managers, Business Managers, Business Process Owners and Business staff involved in agreeing Service Level Requirements .
