Course details
Effective Service Skills
1 day
Forthcoming dates for this course
We don't have any public sessions lined up at the moment, but if you would like The Grey Matters to conduct a private course within your organisation, please contact us for more details.
You are invited to join this course to develop your personal skills in the workplace. As a result of attending this career-boosting course from The Grey Matters Education Ltd, you will be able to:
Understand the importance of listening to and resolving
complaints
Appreciate the different types of ‘customers’
Recognise the elements of good and bad service
Deploy good telephone skills
Use listening and questioning skills to great effect
This course is a good choice for you if you would like to :
Improve your service skills and your professional image
Confidently manage even the most difficult callers
Learn with like-minded people in a friendly and supportive
environment
Content :
This course is practical, interesting and informative course
presents the following main topics:
Customers and services
Resolving complaints
Good service and bad service
Positive attitudes and body language
Effective listening and questioning
Telephone techniques
There will be discussions, examples, advice and guidance fromthe experienced instructor.
There is no examination
