ITIL Version 3

ITIL® Version 3 was officially launched in June 2007 following the publication of the set of 5 core books:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

ITIL® has been refreshed, enhanced and modernised by a group of global experts.

Version 3 Glossary

The Version 3 Glossary is now free to download via a free click use license at
www.best-management-practice.com/ITILGlossary.

At The Grey Matters we are pleased to offer the following new courses:

  • Details ITIL® Version 3 Overview 1 day course - No exam
  • Details ITIL® Version 3 Service Management Foundation Course 3 day course - Culminates in the V3 Foundation Certificate in ITSM
  • Details ITIL® Version 2 to Version 3 Foundation Bridging Course 1 day course - Culminates in a V2 to V3 bridging exam

Version 3 Qualification Flowchart

Credit Scheme Diagram

Credit Scheme Diagram

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. The Swirl logo&tm; is a Trade Mark of the Office of Government Commerce.


ITIL® is a Registered Trade Mark of the Cabinet Office.
IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office.
PRINCE2® is a Registered Trade Mark of the Cabinet Office. These courses are run in partnership with WWP Training.
The Swirl logoTM is a Trade Mark of the Cabinet Office.