ITIL® Version 3 was officially launched in June 2007 following the publication of the set of 5 core books:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

ITIL® has been refreshed, enhanced and modernised by a group of global experts.

Version 3 Glossary

The Version 3 Glossary is now free to download via a free click use license at
www.best-management-practice.com/ITILGlossary.

At The Grey Matters we are pleased to offer the following new courses:

• Details ITIL® Version 3 Overview 1 day course - No exam
• Details ITIL® Version 3 Service Management Foundation Course 3 day course - Culminates in the V3 Foundation Certificate in ITSM
• Details ITIL® Version 2 to Version 3 Foundation Bridging Course 1 day course - Culminates in a V2 to V3 bridging exam

Version 3 Qualification Flowchart

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. The Swirl logo&tm; is a Trade Mark of the Office of Government Commerce.