Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Concepts and guidance in this publication include:

• Managing organisational and cultural change
• Knowledge management
• Service knowledge management system
• Methods, practices and tools
• Measurement and control
• Companion best practices.

ISBN 9780113310487