ITIL® V3 Service Operation

Service_operation

The title introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Concepts and guidance in this publication include:

  • Application Management
  • Change Management
  • Operations Management
  • Control processes and function
  • Scaleable practices
  • Measurement and control.

ISBN 9780113310463

Price: £85.00

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