In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Concepts and guidance in this publication include:

• Service design objectives and elements
• Selecting the service design model
• Cost models
• Benefit/risk analysis
• Implementing service design
• Measurement and control

ISBN 9780113310470