ITIL V3 Intermediate Course Explanation
The topics covered within each of the V3 ITIL Intermediate Courses are as follows:
LIFECYCLE
Service Strategy:Demand Management / Strategy Management / Portfolio Management /IT Financial Management
Service Design:
Service Catalogue Management / Service Level Management / Capacity Management / Availability Management / IT Service Continuity Management / Information Security Management / Supplier Management
Service Transition:
Transition Planning & Support / Change Management / Service Asset & Configuration Management / Release & Deployment Management / Service Validation and Testing / Evaluation / Knowledge Management
Service Operation:
Event Management / Incident Management / Request Management / Problem Management / Access Management / Operation Management
Continual Service Improvement:
Measurement / Reporting Improvement
CAPABILITY
Operational Support & Analysis:
Event Management / Incident Management / Request Fulfilment / Problem Management / Access Management / Service Desk / Technical Management / IT Operations Management / Application Management
Planning, Protection & Optimization:
Capacity Management / Availability Management / Continuity Management / Security Management / Demand Management / Risk Management
Release Control & Validation:
Change / Release & Deployment / Validation & Testing / Service Asset & Configuration Management / Knowledge Request / Service Evaluation
Service Offerings & Agreements:
Service Portfolio Management / Service Level Management / Service Catalogue / Demand Management / Supplier Management / Financial Management
For details of the ITIL V3 Course and Credit Structure click here.
