Course details
ITIL® V3 Specialist - Service Desk and Incident Management
3 days
Forthcoming dates for this course
We are running the ITIL® V3 Specialist - Service Desk and Incident Management on the following dates. You can book your place online in just a few clicks. Or, if you would like The Grey Matters to conduct a private course within your organisation, please contact us for more details.
| Dates | Venue | Price | ||
|---|---|---|---|---|
| 27 – 29 Mar 2012 | London (West One) | £795.00 | Book now | |
| 22 – 24 May 2012 | London (West One) | £795.00 | Book now | |
| 3 – 5 Jul 2012 | London (West One) | £795.00 | Book now | |
| 25 – 27 Sep 2012 | London (West One) | £795.00 | Book now | |
| 6 – 8 Nov 2012 | London (West One) | £795.00 | Book now | |
The Specialist Certificate in Service Desk and Incident Management provides candidates with an understanding of the principles of, and practical experience of using, industry best practice involved in operating, monitoring, reporting, implementing, planning and improving a service desk and the management of incidents.
The qualification is aimed at those working or preparing to work in a Service Desk function and/or within an Incident Management process whether at a technical, operational, supervisory or managerial level. The qualification may also be of interest to Project Managers, Business Managers and Business Process Owners
