The Grey Matters blog

New Business Simulation Game 'Polestar'

Posted: 02/01/2013 13:51:24 by Global Administrator

G2G3, the innovative learning solutions company currently leading the way in the business simulations and serious games market have announced they are joining forces with The Grey Matters, specialists in ITIL and ISO 20000 Training.

Business Skills Courses

Posted: 02/01/2013 13:52:59 by Global Administrator

The Grey Matters have developed four 1 day courses to help you or your team members develop their business management skills

V3 Specialist Courses

Posted: 02/01/2013 13:53:30 by Global Administrator

We are accredited to delver 4 of the new V3 Specialist courses in Change Management, Problem Management, Service Level Management and Service Desk and Incident Management.

These qualifications are worth 1.5 credits towards becoming an  'ITIL Expert' 

TIFF Maximising Interpersonal Effectiveness

Posted: 02/01/2013 13:55:10 by Global Administrator

Have you ever wondered how you could improve your own, or your team’s, performance? Ever wondered why you seem to talk at cross-purposes with others?

The Functional Fluency model can help you understand personal and interpersonal behaviours better – and improve them.

New Performance Management Course

Posted: 02/01/2013 13:56:07 by Global Administrator

The Grey Matters have created a highly effective 3 day Performance Management Course for IT and Business Professionals.

Recruitment Partnership with Open Spaces

Posted: 02/01/2013 13:57:39 by Global Administrator

The Grey Matters (The UK’s foremost Best Practice and Service management Consultancy) and Open Spaces ITSM Recruitment (The UK's number 1 BMC & ITSM recruitment specialist) are pleased to announce their new partnership to enhance and broaden both their Service Portfolios.

Training Roadmap - Advice on the training you need

Posted: 02/01/2013 14:00:20 by Global Administrator

Are you confused on the route to take for your training needs and career path?  We have put together some information to assist and advise you.

What is ITIL?

Posted: 02/01/2013 14:01:42 by Global Administrator

ITIL® stands for the IT Infrastructure Library®  and was originally developed by the UK Government. It has become the most widely accepted framework for implementing best practice IT Service Management (ITSM) leading to its adoption in many organisations in the UK and overseas

Introduction to V3 ITIL® Overview Pocket Guide

Posted: 02/01/2013 14:02:17 by Global Administrator

This handy, pocket-sized book describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL V3.



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