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Operational Support and Analysis
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Release Control and Validation
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V3 Managing Across The Lifecycle (MALC)
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Service Support Desk – Skills and Techniques
Implementing Change Management – The ITIL® Model
Implementing Service Level Agreements
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Resources
ITIL®
http://www.itil.co.uk/
OGC
http://www.ogc.gov.uk/guidance_itil.asp
EXIN
http://www.exin.nl
BCS
http://www.bcs.org.uk
BCS (direct link to publications)
http://www.iseb.org.uk
Loyalist College
http://www.itilexams.com/itildef.php
TSO
http://www.tso.co.uk
TSO (direct link to publications)
http://www.tsoshop.co.uk/bookstore.asp?FO=1162745
itSMF
http://www.itsmf.co.uk
Courses4Forces
http://www.courses4forces.co.uk/
Enhanced Learning Credits Scheme - Armed Forces
http://www.enhancedlearningcredits.com/mssql/verification.html