The Grey Matters
Education
ITIL® V3
Overview
Foundation
Foundation Bridging
Managers Bridging
Service Lifecycle
Service Design (SD)
Service Operation (SO)
Service Strategy (SS)
Service Transition (ST)
Continual Service Improvement (CSI)
Managing Across the Lifecycle (MALC)
Service Capability
Operational Support & Analysis (OSA)
Planning, Protection and Optimization (PPO)
Release, Control & Validation (RCV)
Service Offerings and Agreements (SOA)
ITIL® V2
Overview
Foundation
Manager
Managers Certificate
Service Delivery
Service Support
Revision Day
Practitioner Certificates
Change Management Practitioner
Problem Management Practitioner
Configuration Management Practitioner
Service Desk and Incident Management Practitioner
Service Level Management Practitioner
Release and Control Practitioner
PRINCE2® Courses
MANAGEMENT BRIEFING
OVERVIEW
ENTRY LEVEL FOUNDATION
FOUNDATION PLUS 2005
FOUNDATION PLUS 2009
PRACTITIONER 2005 - REGISTERED
PRACTITIONER 2009
FOUNDATION TO PRACTIONER UPGRADE
RE-REGISTRATION
Other ITIL Courses
Service Support Desk – Skills and Techniques
Implementing Change Management – The ITIL® Model
Implementing Service Level Agreements
Other Methodologies
ISO/IEC 20000 Foundation
ISO/IEC 20000 Consultants
ISO/IEC 20000 Auditors
Six Sigma Green Belt Public Workshop
Business Performance Management Scorecards
Customer Perception Management Scorecards
CobiT Foundation
Online Courses
ITSM/ITIL® V2 Foundation
ITSM/ITIL® V3 Foundation
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Company Profile - The Grey Matters - V2, V3 ITIL, PRINCE2, CobiT, Six Sigma worldwide training and consultancy service provider
Contact Us
Resources
ITIL
http://www.itil.co.uk/
OGC
http://www.ogc.gov.uk/guidance_itil.asp
EXIN
http://www.exin.nl
BCS
http://www.bcs.org.uk
BCS (direct link to publications)
http://www.iseb.org.uk
Loyalist College
http://www.itilexams.com/itildef.php
TSO
http://www.tso.co.uk
TSO (direct link to publications)
http://www.tsoshop.co.uk/bookstore.asp?FO=1162745
itSMF
http://www.itsmf.co.uk
Courses4Forces
http://www.courses4forces.co.uk/
Enhanced Learning Credits Scheme - Armed Forces
http://www.enhancedlearningcredits.com/mssql/verification.html
The Grey Matters,
Orpington House, The Phygtle,
Chalfont St Peter, Bucks
SL9 0JT
UK
Tel:
+44(0)1494 876502
, Fax:
+44(0)1494 876512
, Co Reg 04930266, VAT 646 0730 45