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Service Management Revision And Examination Aid Version 2
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This is the publication you have been looking for, over 15,000 copies sold worldwide. The Service Management Revision and Examination Aid - Version 2 (formerly known as the ITIL Revision and Examination Aid) supports the individual and organizations adopting or considering ITIL. The Version 2 Revision and Examination Aid is designed to assist the candidate preparing to sit the ITIL Version 2 Foundation, Practitioner and Manager examinations, as well as those applying or practising ITIL within the ITSM industry.
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£50.00 |
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The Official Introduction To The Itil® Service Lifecycle
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This official introduction is your gateway to ITIL®. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of the new ITIL structure. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation. - The main body introduces the five main titl...
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£30.00 |
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Key Element Guide Suite
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£35.00 |
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The Itil® Lifecycle Publication Suite
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The five core publications in the ITIL® Refresh Core Library - Service Strategy (SS)
- Service Design (SD)
- Service Transition (ST)
- Service Operation (SO)
- Continual Service Improvement (CSI)
Enjoy a considerable cost saving when purchasing all five titles together... ISBN 9780113310500
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£299.00 |
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Itil® V3 Service Strategy
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A view of ITIL® that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Concepts and guidance in this publication include: - Service Management strategy and value planning
- Linking IT service strategy to business needs
- Planning and implementing service strategy
ISBN 9780113310456
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£85.00 |
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Itil® V3 Service Design
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In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes. Concepts and guidance in this publication include: - Service design objectives and elements
- Selecting the service design model
- Cost models
- Benefit/risk analysis
- Implementing service design
- Measurement and control
ISBN 9780113310470
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£85.00 |
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Itil® V3 Service Transition
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Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered. Concepts and guidance in this publication include: - Managing organisational and cultural change
- Knowledge management
- Service knowledge management system
- Methods, practices and tools
- Measurement and control
- Companion best practices.
ISBN 9780113310487
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£85.00 |
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Itil® V3 Service Operation
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The title introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary. Concepts and guidance in this publication include: - Application Management
- Change Management
- Operations Management
- Control processes and function
- Scaleable practices
- Measurement and control.
ISBN 9780113310463
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£85.00 |
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Itil® V3 Continual Service Improvement
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£85.00 |
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It Smf Pocket Guide It Service Management: A Companion To The It Infrastructure Library
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It has been designed as a handy reference book for Information Technology Service Management practitioners and for those taking the Foundation Certificate in IT Service Management. It is a complementary publication to the complete IT Infrastructure Library (ITIL®) which is discussed in more detail in the section on IT Service Management Best Practice. The Pocket Guide explains the processes involved in the two key areas of Service Management (Service Support and Service Delivery) and their application to the complete service life-cycle
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£9.95 |
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V2 Foundation Of Service Management
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£39.95 |
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Service Management Pocket Guide
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£14.95 |
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The Ogc's Best Practice For Service Delivery (Red Book)
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This book covers the service the business requires of the provider to enable adequate support to the business users. Issues covered include Capacity Management, Financial Management for IT Services, Availability Management, Service Level Management and IT Service Continuity Management.
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£65.00 |
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The Ogc's Best Practice For Service Support (Blue Book)
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This publication focuses on ensuring that the customer has access to appropriate services to support business functions. Issues covered include Service Desk, Incident Management, Problem Management, Configuration Management, Change Management and Release Management.
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£65.00 |
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The Ogc's Best Practice For Software Asset Management (Navy Book)
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(SAM) would be of interest to anybody involved in the acquisition, development, operation use or retirement of software within an organisation. It covers issues such as making the business case, organisation, roles and responsibilities; process overview though to software licensing and its control.
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£35.00 |
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The Ogc's Best Practice For Security Management (Purple Book)
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This publication is primarily the responsibility of the business, with the IT Security Officer responsible for setting Security Policy. This book looks at Security from the service provider stand-point. It identifies how Security Management relates to the IT Security Officer and provides the level of security necessary for the provision of the total service to the organisation.
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£44.95 |
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The Ogc's Best Practice For Planning To Implement Service Management (Green Book)
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This book answers the question "Where do I start with ITIL®?". It explains the steps necessary to identify how an organisation might expect to benefit from ITIL® and how to set about reaping those benefits. It will help organisations in identifying their strengths and weaknesses, enabling them to develop the former and overcome the latter.
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£65.00 |
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The Ogc's Best Practice For Ict Infrastructure Management (Orange Book)
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(ICT IM) covers all aspects of ICT Infrastructure Management from identification of business requirements through the tendering process, to the testing, installation deployment, and ongoing operation and optimisation of the ICT components and IT services.
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£65.00 |
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Application Management
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This publication embraces the software development life cycle, expanding the issues touched upon in Software Life cycle support and testing of IT Services. Application Management also provides details on business change with the emphasis being placed on clear requirement definitions and the implementation of solutions to meet business user's needs.
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£65.00 |
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The Business Perspective The Is View On Delivering Services To The Business
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This publication provides advice and guidance to help IS personnel to understand how they can contribute to the business objectives and how their roles and services can be better aligned and exploited to maximise that contribution.
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£65.00 |
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Information Security Based On Iso 27001 And Iso 17799
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£20.75 |
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Prince2™ Pocketbook
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This pocketbook has been produced as a reference tool for the trained PRINCE2™ Practitioner who is assumed to be familiar with the method and the terminology. This title should be used in conjunction with Managing Successful Projects with PRINCE2™ which contains full details of the method.
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£3.50 |
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Managing Successful Projects With Prince2™
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This reference manual describes the PRINCE2™ project management method which provides detailed guidance on how to set up, organise, manage, control and deliver your projects on time, within budget and to the right quality.
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£65.00 |
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Prince2 A No Nonsense Management Guide
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£20.75 |
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It Governance Based On Cobi T 4.1
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£20.75 |
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Six Sigma Pocket Guide
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£14.95 |
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Iso/Iec 20000 Pocket Guide
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A quick and accessible to a universally adopted standard. This standard is based on ITIL which is also very widely known and used. ISO 20000 describes Service Management standards that must be attained for corporate accreditation.
BS15000, the standard dedicated to IT service management, has now become an ISO standard (ISO 20000). The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000 / BS15000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide:
• to promote the awareness and the acceptabili...
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£14.95 |
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Iso/Iec 20000 1:2005 It Service Management Part 1: Specification
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Specification for Service Management ISO/IEC 20000. This part of the ISO/IEC 20000 standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements. Please note that this publication comes as a shrink-wrapped document and not a bound book.
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£98.00 |
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Iso/Iec 20000 1:2005 It Service Management Part 2: Code Of Practice
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ISO/IEC 20000-2:2005 IT Service Management - Part 2: Code of practice Code of practice for Service Management ISO/IEC 20000. As a code of practice, this part of the ISO/IEC standard takes the form of guidance and recommendations. It should not be quoted as if it were a specification and particular care should be taken to ensure that claims of compliance are not misleading. It should be used in conjunction with ISO/IEC 20000-1, the associated specification. Please note that this publication is a shrink-wrapped document and not a bound book.
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£112.00 |
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Sarbanes Oxley Pocket Guide
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£14.95 |
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