Our client are looking for two ITSM Solution Consultants to join their team.  The main purpose of the Role is:

• Work with their clients and bid teams to develop service management solutions based around the BMC ITSM application and other standard tools
• Identify opportunities, propose and win additional business in the IT service management area during client engagements
• Be a recognised expert on ITSM deployment and service management processes, providing mentoring to less experienced staff in the team
• Challenging requirements that are outside the capabilities of the standard toolset and/or not recognised best practice and offering acceptable alternatives

Key Areas of Responsibility:   

• Build industry leading, deliverable and profitable solutions that are closely aligned with the client's objectives and culture, supported by clear sales messages, centred on the ITSM module set
• Provide inputs into the commercial team to develop the pricing for proposals
• Support the our client's sales team in the pre-qualification process (e.g. Assistance with responding to RFIs, Global Delivery/Applications Management vs Shared Services etc)

• Evaluate customer requirements and translate them into operational services, maximizing the standard features offered by the ITSM tool
• Support the cost/benefit evaluation of customization to the ITSM tool

Person Specification:

Essential Skills:

• At least two years full time exposure to the ITSM application, including incident, problem, change, asset and SLM.
• Understanding of the capabilities of the standard ITSM application and how it can be configured to support a variety of service management processes
• At least 10 years experience of delivering service management solutions and/or a strong background in delivery IT services at a senior management position
• A demonstrable track record of delivering on time and to client satisfaction
• Excellent client relationship skills, able to work credibly up to board level,
• Excellent communication skills: written and presentation
• Well organised, self motivated and multi tasking
• ITIL Certification to Expert level
• Able to work alone or in a team with a variety of cultures

 Desirable but not essential:

• Additional professional qualifications (MBA)
• French language skills
• RAC Certification from BMC

The candidate will be expected to be flexible about travel, work away from home at short notice.