Polestar ITSM Simulation

The Grey Matters have been delivering IT Service Management simulation training for many years. Over that period we have developed our own unique way of using the simulation to maximise the learning opportunities for all delegates who attend our sessions.

Business Benefit

The business benefits of IT Service Management (ITSM) and ITIL® best practice are well known. ITSM and ITIL can help your enterprise align IT and business goals, design and deploy IT services that support those goals, and enhance the efficiency of day-to-day operations to deliver high-quality services. In order to achieve these benefits, many organisations are formally adopting the IT Infrastructure Library (ITIL®), aiming to achieve international ITSM best practice standards such as ISO/IEC 20000 or undergoing an IT Governance program. From our experience driving acceptance and widespread adoption of ITSM and ITIL® can be a challenge.

The Solution

PoleStar ITSM. This is a highly-interactive ITIL simulation is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM and ITIL best practice in your organisation.

Facilitated over one day in the fast world of global online retail, the PoleStar ITSM ITIL simulation brings to life the behavioural and process issues faced by IT organisations. This is done through realistic ITIL simulation scenarios to which participants can directly relate and have actual experience of.

This unique experiential learning ITIL simulation creates breakthrough understanding of ITSM and ITIL best practice and transforms learning into an engaging, fun and highly memorable shared experience.

How It Works

Normally delivered over 5 rounds, the one day Polestar simulation uses gaming dynamics to mirror the real world interaction between IT and the business, from both a strategic and operational perspective. The simulation structure is designed to reflect the entire service management lifecycle as defined by ITIL V3. Participants progress through the rounds, increasing operational maturity and gaining a holistic understanding of quality service management as they go. In addition, the simulation experience continues between rounds through defined service transition phases which require the participant’s engagement in planning for strategic and operational continuous service improvements.


Contact The Grey Matters on +44 (0)1494 876502 or ask for more detail of our PoleStar ITSM simulation by sending us an email to info@thegreymatters.com



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