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The Greymatters courses

ITIL® Courses

• ITIL® 4 Foundation - 3 day (ITIL4F3)
• ITIL® 4 Strategist - Direct Plan and Improve (ITIL4DPI)
• ITIL® 4 Specialist - Create, Deliver and Support (ITIL4CDS)
• ITIL® 4 Specialist - Drive Stakeholder Value (ITIL4DSV)
• ITIL® 4 Specialist - High Velocity IT (ITIL4HVIT)
• ITIL® 4 Foundation - 2 day Fast Track (ITIL4F2)
• ITIL® 4 Specialist - Business Relationship Management (ITIL4BRM)
• ITIL® 4 Specialist - Acquiring and Managing Cloud Services (ITIL4AMCS)
• ITIL® 4 Speciailist - Sustainability in Digital and IT (ITIL4SDIT)
• ITIL® 4 Specialist - IT Asset Management (ITIL4ITAM)
• ITIL® 4 Specialist - Monitor Support and Fufil (ITIL4MSF)
• ITIL® 4 Practitioner - Incident Management (ITIL4IM)
• ITIL® 4 Practitioner - Monitoring and Event Management (ITIL4MEM)
• ITIL® 4 Practitioner - Problem Management (ITIL4PM)
• ITIL® 4 Practitioner - Service Desk (ITIL4SD)
• ITIL® 4 Practitioner - Service Request Management (ITIL4SRM)

ISO/IEC 20000 Courses

• ISO/IEC 20000 Practitioner
• ISO/IEC 20000 Auditors
• ISO/IEC 20000 Foundation

PRINCE2® 7 Courses

• PRINCE2® 7 Foundation
• PRINCE2® 7 Foundation and Practitioner
• PRINCE2® 7 Practitioner

Agile Courses

• Agile Project Manager Foundation and Practitioner (Agile PM®)
• Agile Project Management Foundation (Agile PM®)
• Agile Project Manager Practitioner (Agile PM®)
• Agile Digital Services Foundation (Agile DS™)
• Agile Digital Services Practitioner (Agile DS™)
• Agile Digital Services Foundation and Practitioner (Agile DS™)
• Agile Programme Management Foundation (Agile PgM®)

Online/E-Learning

DevOps

• DevOps Foundation

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• Publications
  • ITIL Suite (2011 Edition)
    • ITIL Lifecycle Suite 2011 Editions (containing the 5 core titles)
    • ITIL Service Strategy 2011 Edition
    • ITIL Service Design 2011 Edition
    • ITIL Service Transition 2011 Edition
    • ITIL Service Operation 2011 Edition
    • ITIL Continual Service Improvement 2011 Edition
    • New Introduction to the ITIL Service Lifecycle 2011
  • ITIL Key Element Guides
    • Key Element Guide ITIL Service Strategy
    • Key Element Guide ITIL Service Design
    • Key Element Guide ITIL Service Transition
    • Key Element Guide ITIL Service Operation
    • Key Element Guide ITIL Continual Service Improvement
    • Key Element Guide Suite
    • Key Element Guide ITIL Service Strategy - Pack of 10
    • Key Element Guide ITIL Service Design - Pack of 10
    • Key Element Guide ITIL Service Transition - Pack of 10
    • Key Element Guide ITIL Service Operation - Pack of 10
    • Key Element Guide ITIL Continual Service Improvement - Pack of 10
  • ITIL Training Aids / Handbooks / Pocketbooks
    • Passing your ITIL Foundation Exam - Inline with the 2011 core material update
    • Operational Support and Analysis ITIL V3 Intermediate Capability Handbook (single copy)
    • Operational Support and Analysis ITIL V3 Intermediate Capability Handbook (pack of 10)
    • Release, Control and Validation ITIL V3 Intermediate Capability Handbook (single copy)
    • Release, Control and Validation ITIL V3 Intermediate Capability Handbook (pack of 10)
    • Service Offerings and Agreements ITIL V3 Intermediate Capability Handbook (single copy)
    • Service Offerings and Agreements ITIL V3 Intermediate Capability Handbook (pack of 10)
    • Planning, Protection and Optimization ITIL V3 Intermediate Capability Handbook (single copy)
    • Planning, Protection and Optimization ITIL V3 Intermediate Capability Handbook (pack of 10)
    • ITIL 2011 Foundation Handbook (single)
    • ITIL 2011 Foundation Handbook (pack of 10)
  • ITIL Complementary Title
    • ITIL V3 Small-Scale Implementation
    • Delivering IT Services using ITIL, PRINCE2 and DSDM Atern
    • ITIL V3 Guide to Software Asset Management
    • Building an ITIL based Service Management Department
    • ITIL Lite 2011
    • ITIL® Planning to Implement Service Management (PISM)
    • Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)
  • PRINCE2 2009 Edition (Projects in Controlled Environments)
    • An Introduction to PRINCE2™: Managing and Directing Successful Projects
    • Managing Successful Projects with PRINCE2™ 2009 Edition
    • Directing Successful Projects with PRINCE2™ 2009 Edition
    • PRINCE2™ Pocketbook 2009 Edition (pack of 10)
    • Passing your PRINCE2™ Examinations 2009 Edition
    • The Executive Guide to Directing Projects: within a PRINCE2 and MSP Environment
    • Delivering IT Services using ITIL, PRINCE2 and DSDM Atern
  • PRINCE2 Focus on Skills
    • Focus on Skills Series Suite (3 books)
    • Focus on Skills: Communication Skills for Project and Programme Managers
    • Focus on Skills: Leadership Skills for Project and Programme Managers
    • Focus on Skills: Team Management Skills for Project and Programme Managers
  • CobiT and ISO20000
    • ISO20000 standards part 1 through to 5 in both pdf and hard copy
    • ISO20000 both main parts in hard copy or pdf
    • ISO20000-1 (ISO 20000-1) Service Provider Requirements
    • ISO20000-2 (ISO 20000-2) Application of Service Management
    • ISO20000-3 (ISO 20000-3) Guidance on Scope Definition
    • ISO20000-4 (ISO 20000-4) Process Reference Model
    • ISO20000-5 (ISO 20000-5) Service Management Implementation
    • CobiT 4.1
    • CobiT 5 for Information Security
    • CobiT 4.1 Complete publication set
    • CobiT 5
    • CobiT 5 Enabling Processes
    • CobiT 5 Implementation
    • CobiT 5 Publication suite
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