The objectives of this course are to:- Provide adequate knowledge on the contents and requirements of ISO/IEC 20000 Parts 1-5 to enable auditors to conduct audits.
. Provide opportunity to practice the knowledge gained during the sessions.
At the end of this course you should be able to:
. Conduct audits for compliance against the requirements of ISO/IEC 20000.
Please note that the course is biased to the requirements of ISO/IEC 20000 and hence the finer details of audit techniques and the audit process are not covered.
We will send Part 1 of the standard to delegates as pre -course reading.
The exam consists of 40 questions each worth 1 mark, the pass mark is 26 or more.