Overview
The purpose of the ITIL 4 Direct Plan and Improve Qualification is:
- to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
- to provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
The purpose of the ITIL 4 Direct Plan and Improve Examination is:
- to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish a learning and improving IT organization. The ITIL 4 Direct, Plan and Improve qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.
The target audience for this qualification is:
- individuals continuing of their journey in service management
- ITSM managers and aspiring ITSM managers
- managers of all levels involved in shaping direction and strategy or developing a continually improving team
- existing ITIL qualification holders wishing to develop their knowledge.