Our ITIL® 4 Specialist Business Relationship Management (BRM) training course will explore the key concepts, principles, value and challenges of the Business Relationship Management (BRM) practice.
It will give you day-to-day perspectives on how to apply in practice concepts such as stakeholders analysis and management of requirements, Business Relationship Management (BRM) roles and responsibilities, models and techniques, and service relationships.
In addition, the ITIL® Maturity Model is introduced as a tool to help you assess and measure the organisation’s capabilities in service management and identify actions on improvement opportunities to develop Business Relationship Management (BRM) capabilities.
Our ITIL® 4 Specialist Business Relationship Management (BRM) training course will enable you to:
- Define Business Relationship Management roles, responsibilities, knowledge, and skills.
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals.
- Apply Business Relationship Management metrics and practice success factors to improve performance.
- Measure, assess and develop Business Relationship Management capability by using the ITIL® Maturity Model.
Who should attend :
Our ITIL® 4 Specialist Business Relationship Management training course is suitable for the following roles:
- Business Relationship Managers
- Business Managers
- IT Managers
- Customer Relationship Managers
- External Partners
- Provider Managers
- Marketing Professionals
- Service Management Professionals
Pre-requisite :
The ITIL 4 Foundation certificate is the prerequisite for our ITIL® 4 Specialist Business Relationship Management (BRM) training course.
Examination :
- Questions: 40
- Format: Multiple-Choice
- Duration: 90 Minutes
- Pass Mark: 26 / 40 (65%)
- Materials Allowed: None - Closed Book