Our ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) training course will cover all of the five ITIL® 4 practices below:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
Who should attend :
Our ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) training course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams.
Pre-requisites :
The following are the prerequisites for our ITIL® 4 Practitioner: Monitor, Support anf Fulfil training course:
- ITIL 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition (MPT) Certificate
- Training Through An Accredited Training Organisation (ATO)
Examination :
- Duration: 90 Minutes
- Closed Book: Yes
- Format: 60 Questions With 1 Mark Each. No Negative Marking.
- Question Type: Standard Classic, Negative, & List
- Bloom's Level's: 1 & 2
- Pass Mark: 65% Or 39/60