Our ITIL® 4 Practitioner: Incident Management training course is structured and aligned around the ITIL® Framework. The examination is intended to assess whether you can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Incident Management practices publication.
Who should attend :
Our ITIL® 4 Practitioner: Incident Management training course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams. The main job titles that are applicable to this training course are:
- Incident Manager
- Technical Specialist
- IT Operations Manager
- Service Delivery Manager
- IT Service Manager
- Process Manager
- Incident Response Manager
- IT Incident Coordinator
- IT Support Manager
- Technical Support Manager
- IT Service Desk Manager
- Network Operations Manager
- IT Security Manager
- Infrastructure Manager
- Major Incident Manager
- Incident Supervisor
Pre-requisites :
The following are the prerequisites for our ITIL® 4 Practitioner: Incident Management training course:
- ITIL 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition (MPT) Certificate
- Training Through An Accredited Training Organisation (ATO)
Examination :
- Duration: 30 Minutes
- Closed Book: Yes
- Format: 20 Questions With 1 Mark Each. No Negative Marking.
- Question Type: Standard Classic, Negative, & List
- Bloom's Level's: 2 & 3
- Pass Mark: 65% Or 13/20