Our one-day ITIL® 4 Practitioner: Problem Management training course will teach you the key concepts, principles, value and challenges of the Problem Management practice.
It is intended to provide you with best practice guidance at both strategic and operational levels on how to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
Who should attend :
Our ITIL® 4 Practitioner: Problem Management training course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams. The main job roles applicable for this training course are:
- Problem Manager
- Incident Manager
- Continuous Improvement Manager
- Performance Manager
- Major Incident Manager
- Quality Manager
Pre-requisites :
The following are the prerequisites for our ITIL® 4 Practitioner: Problem Management training course:
- ITIL 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition (MPT) Certificate
- Training Through An Accredited Training Organisation (ATO)
Examination :
- Duration: 30 Minutes
- Closed Book: Yes
- Format: 20 Questions With 1 Mark Each. No Negative Marking.
- Question Type: Standard Classic, Negative, & List
- Bloom's Level's: 2 & 3
- Pass Mark: 65% Or 13/20