Our ITIL® 4 Practitioner: Service Desk training course is structured and aligned around the ITIL® Framework. The examination is intended to assess whether you can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Service Desk practices publication.
Who should attend :
Our ITIL® 4 Practitioner: Service Desk training course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams. Job roles this course are applicable to are:
- Service Desk Analyst
- Service Desk Manager
- Application Support Engineer
- Service Desk Engineer
- Network Engineer
- Service Desk Operator
- Service Desk Technician
- IT Support Manager
Pre-requisites :
The following are the prerequisites for our ITIL® 4 Practitioner: Service Desk training course:
- ITIL 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition (MPT) Certificate
- Training Through An Accredited Training Organisation (ATO)
Examination :
- Duration: 30 Minutes
- Closed Book: Yes
- Format: 20 Questions With 1 Mark Each. No Negative Marking.
- Question Type: Standard Classic, Negative, & List
- Bloom's Level's: 2 & 3
- Pass Mark: 65% Or 13/20