Our ITIL® 4 Practitioner: Service Request Management training course is structured and aligned around the ITIL® Framework. The examination is intended to assess whether you can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Service Request Management practices publication.
Who should attend :
Our ITIL® 4 Practitioner: Service Request Management training course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams. Applicable job roles for this training course include:
- Service Request Manager
- Service Transition Manager
- Service Level Manager
- Service Desk Manager
- Service Desk Analyst
- Desktop Support Engineer
- Acquisition Manager
- IT Asset Manager
Pre-requisites :
The following are the prerequisites for our ITIL® 4 Practitioner: Service Request Management training course:
- ITIL 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition (MPT) Certificate
- Training Through An Accredited Training Organisation (ATO)
Examination :
- Duration: 30 Minutes
- Closed Book: Yes
- Format: 20 Questions With 1 Mark Each. No Negative Marking.
- Question Type: Standard Classic, Negative, & List
- Bloom's Level's: 2 & 3
- Pass Mark: 65% Or 13/20