Technical Assignment with ITIL® Expertise

This four month technical assignment called for the definition of the requirements, benefits and costs for the purchase and implementation of an integrated Service Management software package. An invitation to tender document was written and presented followed by evaluation, short-listing and procurement. Awareness meetings were then held with staff to promote the new software and relevant ITIL® processes. In addition to establishing a “buy in” from staff, a clear communication process was established to ensure involvement in the design from all parties within the IT department. On several occasions supporting examples were provided to explain the need for modification in certain activities and processes.

Throughout the assignment, coaching and guidance were provided to client staff whilst broadening their technical expertise.