ISO20000-2 (ISO 20000-2) Application of Service Management

£ 120.00

ISO/IEC 20000-2:2012 gives guidance on the adoption within an organisation of a service management (SMS) that is aligned with ISO/IEC 20000-1:2011.

What is ISO 20000 part 2?

The aim of this part of the ISO/IEC 20000 standard is to enable a better understanding of the requirements in Part 1, enabling better deployment, adoption and use of an SMS within an organisation and making it easier to achieve certification.

Part 2 gives examples and guidance on how to interpret the requirements in ISO/IEC 20000-1. The standard includes references to other parts of the ISO/IEC 20000 standard as well as references to other standards.

The standard is applicable to any organisation, no matter their size, type, location or industry. It can be employed by organisations looking for guidance on how to improve service management, even if the organisation is not considering undergoing a formal ISO20000 certification audit.

ISO 20000 - The difference detween the 2005 and 2012 versions

ISO/IEC 20000-2 has been revised. The changes to the standard are as follows:

• Closer alignment with other International Standards such as ISO 9001 and ISO/IEC 27001
• Changes in terminology to mirror those in use internationally
• Added guidance on the governance processes operated by third parties
• Greater coverage on scoping of an SMS
• Enhanced coverage on the continual improvement of services and the SMS
• More guidance on the design and transition into a 'live' status for new or changed services