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Author/OrganisationIvor Macfarlane and Sharon TaylorSummaryThis publication has been updated in l...
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Author/OrganisationOffice of Government Commerce.SummaryDue to the huge investments that organisa...
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AuthorColin RuddOverviewAppropriate for anyone involved in the governance, management and use of ...
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AuthorMalcolm FrySummaryITIL concentrates on describing IT Service Management Processes, Function...
AuthorMalcolm FryOverviewITIL Lite has been updated to align with the ITIL 2011 editions. This ne...
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AuthorOffice of Government CommerceSummaryThe Planning to Implement Service Management part of IT...
AuthorOffice of Government CommerceSummaryMost organizations hold vast quantities of data that ca...
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