ISO20000-3 (ISO 20000-3) Guidance on Scope Definition

£ 80.00

ISO/IEC 20000-3:2012 provides guidance on scope definition and the applicability of ISO/IEC 20000-1. It is a member of the ISO/IEC 20000 family of service management standards.

The standard will help you establish if ISO/IEC 20000-1 is applicable to your organisation's circumstances. The guidance in the standard takes the form of practical examples, typical scenarios and recommendations that shows how the scope of an SMS can be defined, whether or not you have experience.

With service management processes crossing many organisational, legal and national boundries, as well as different times zones, these and other issues can make the application of scope a complex stage in the service provider's use of ISO/IEC 20000-1. ISO/IEC 20000-3 will assist with this endeavour.

Demonstrate ISO20000 conformity

It also covers demonstration of conformity to the requirements in ISO/IEC 20000-1. Guidance on the different types of conformity assessment and assessment standards is included.

Plan service improvements

ISO/IEC 20000-3:2012 also assists in planning service improvements and in preparation for a conformity assessment against ISO/IEC 20000-1. It supplements the guidance on the application of ISO/IEC 20000-1 given in ISO/IEC 20000-2.