Photo of ISO20000-4 (ISO 20000-4) Process Reference Model

ISO20000-4 (ISO 20000-4) Process Reference Model

£ 162.00

ISO/IEC TR 20000-4:2010 details a process reference model (PRM) that provides a high-level description of the service management processes within ISO/IEC 20000-1. This model will help you understand each processes objectives and expected results.

The purpose of this standard is to facilitate the development of a process assessment model according to ISO/IEC 15504 process assessment principles. This model can be used to assess processes in a way that meets with the requirements in ISO/IEC 15504 leading to process improvement.

Key Features and Benefits:

  • Provides a PRM that enables you to develop a process assessment model that meets the requirements of ISO/IEC 15504. This model will allow you to assess the maturity of your processes in a uniform manner, leading to process improvement.
  • This standard has been specifically written with users of ISO/IEC 20000 in mind. This standard makes all of the ISO/IEC 15504 principles applicable to the service management world. Allowing you to easily leverage the tools within the ISO/IEC 15004 standard.
  • Written in such a manner that the advice and guidance within the standard can be applied no matter the country you operate from or the type or size of your organisation.



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