Building an ITIL based Service Management Department

£ 32.00

Author

Malcolm Fry

Summary

ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes. Leaving the question “How can I structure my organization to most effectively support ITIL Service Management?” This book plugs the gap by explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.

Key Features

• The publication uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronymns and definitions.
• Publication embraces and encompasses both ITIL Version 2 and ITIL Version 3.