Release, Control and Validation ITIL V3 Intermediate Capability Handbook (pack of 10)

£ 99.50

Authors

Stuart Rance, Tricia Lewin, Paul Wigzel.

Summary

This guide provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes.

Key Features

• Authored and quality assured by itSMF UK
• Endorsed by the APM Group
• Follows the ITIL Intermediate Capability Release Control and Validation

Syllabus

• Covers the following processes and how they contribute to the Lifecycle:
  • Change Management
  • Service Asset and Configuration Management
  • Service Validation and Test
  • Release and Deployment Management
  • Request Fulfilment
  • Service Evaluation
  • Knowledge Management