Service Offerings and Agreements ITIL V3 Intermediate Capability Handbook (pack of 10)

£ 99.50

Author

Office of Government Commerce

Summary

This guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements 2007 syllabus.

It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes. It is not intended to replace the more detailed ITIL guides.